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Frequently Asked Questions

Hand-block print wallpaper

All of our hand-block printed wallpaper is produced with an artisanal hand-block printing process. It is designed in the U.S. and hand-printed in India. 

Each roll of wallpaper is a unique work of art, having subtle shadings, print variations and other irregularities that are inherent to the handmade process. In essence, like each of us, our wallcoverings are perfectly imperfect, having a character and depth that could never be achieved by a machine. These irregularities are to be celebrated and are not considered defects. Our hand-block printed wallcoverings are not intended to create a seamless effect.

Our wallpaper is eco-friendly, using water-based, low VOC inks and sustainably produced, durable hand-coated paper.


Wallpaper Installation

Our wallcoverings should be installed by a professional paperhanger. If you are in the Northern California Bay Area, we recommend Heidi Wright Mead. For other areas, please visit the Wallcovering Installers Association.

View the Installation Instructions


Artisan Pillows (Marbled and Textured)

All of our pillows are produced by hand in the USA. Each pillow is a unique work of art, having subtle shadings, print variations and other irregularities that are inherent to the handmade process. These irregularities are to be celebrated and are not considered defects. 

  Cleaning and Care
- Marbled Pillows - Hand wash or dry clean
- Textured Pillows - Treat as you would a fine wool sweater. Be careful to avoid rubbing or scrubbing as any abrasion will result in pilling. Dry clean only.

 

Returns

We want you to be happy with your purchase. We accept returns on clean, unused goods in original packaging within 30 days of receipt. You will be responsible for return shipping charges. Please contact us to discuss your return. 

Additional Terms for wallpaper - Wallpaper must be uncut and is subject to a 20% restocking fee. If you believe your product is defective, do not cut or hang. Instead, call us immediately to discuss your concerns. No returns will be considered for cut goods. No returns accepted for samples.

For wallpaper, if no defect is evident before installation, the material should be inspected again after two to three strips are installed. If any defect is evident at this time, no additional material should be hung. Instead, call us immediately to discuss your concerns. In such cases, replacement will be considered and is limited to one roll for irregularities that could not be detected before installation. No claims are allowed for labor charges, incidental, or consequential damages under any conditions. Our liability will not exceed the value of the products in question.


Shipping

To minimize waste, we only print small batches. So while we have a small amount of stock on hand, most items will be made to order. For available stock, we ship within 10 business days. When out of stock, please allow us 6 weeks to hand-make your product before we ship it to you. If your needs are immediate, please don't hesitate to contact us to check stock.


International Shipping (outside the U.S.)

We do not regularly offer shipping outside of the U.S. However, if you are located outside of the U.S. and are interested in our products, please contact us. We are happy to help you look at into what may be involved.


Payment

Orders are not processed until payment is received in full, regardless of whether or not the product is ready to ship.


Copyright

The images on this site are Copyright Sarah & Ruby Design Studio. You may pin, post, link to, or otherwise use our images from this site on blogs, pinboards (such as Pinterest), or other social media, if you give us credit and link back to this site.